Frequently Asked Questions
Where is Glitterati located?
We are located in Spruce Grove, Alberta!
Does Glitterati have a storefront to shop in?
At this time, we are online only.
Does Glitterati offer local pickup?
We sure do! If you are local to Spruce Grove, AB we are pleased to offer contactless pick up. Simply select local pick up at checkout, when your order is prepared and ready for pick up you will receive a email notification with instructions.
What are Glitterati's processing times?
About 1-3 business days when at peak processing volume. Most days we ship same day or next day. Sometimes our our processing is pushed out to 5 business days and if we do have a shipping delay, we usually note the delays in our Facebook group. Business days are Monday through Friday. Excluding all major holidays.
What are Glitterati's shipping times?
Due to Canada Posts unprecedented volumes we are unable to guarantee any shipping times.
Make sure you are shipping to a secure location. We are not responsible for stolen packages. We are not responsible for refunding or replacing shipments for packages shown as delivered.
We are not responsible for incorrect addresses being entered during checkout. The buyer is responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
We will not accept returns or exchanges on glitter for any reason. If you have any problems with your order including damage from shipping, please contact us at email@example.com please include your order number and detailed message and we will do everything we can to make sure you're properly cared for!
What size are your glitter packages?
All of our glitters come in 2oz ziplock packaging by weight unless otherwise specified in the item description.
Do you have a Facebook group?
We do and encourage everyone to join. There you will find a welcoming environment with exclusive release information, helpful tips and much more.
Do you still have questions?
If you still have questions you can contact us at firstname.lastname@example.org. Please allow 24-48 hours for a reply.